FAQs

Product Questions

The purchasing options are very flexible – select the product you want and click buy now to purchase the meeting.

To receive a receipt, log onto your My ASTRO account and click on My Orders.

At this time, ASTRO does not offer CME/CE for viewing a virtual meeting.

ASTRO does not offer a DVD or USB of any of its virtual meetings.

You can search for presentations by meeting, session title, lecture title, or speaker name by using the search box on the top of the page. Not all of the presenters have allowed their presentations to be captured for this product. If you have searched and cannot find your presentation, it may be that the presenter did not provide rights.

Please contact education@astro.org, if there is a virtual product missing from your account.

Presentations can come up as late as 24 hours after the session.

Some faculty members do not grant consent to have their sessions published; therefore those presentations are not included in the Virtual Meeting.

Send an email to ASTRO-customersupport@echo360.com listing the exact problem you are experiencing.

ASTRO's Virtual Meeting is for individual use only and is not transferable. By purchasing and viewing ASTRO's Virtual Meeting you agree that this content will only be used for your own personal education, information and non-commercial purposes.

Virtual Meeting and its materials will be available on the ASTRO website for 3 years after the conference regardless of purchase date. Once expired, participants will not have access to the Virtual Meeting or its materials. ASTRO reserves the right to remove portions of the content if requested by the author.

Log In Questions

You have an account if you:

  1. Are an ASTRO member.
  2. Have attended an ASTRO meeting.
  3. Have previously ordered a product or online course from ASTRO.org.

If you have not yet created an account, please create an account by clicking the "Create Account" link on the login page.

  1. Go to www.astro.org/virtualmeeting and login with your ASTRO credentials. The username is your email. You can retrieve your password by using the "forgot your password" link.
  2. Once logged in, you can select the meeting to view the by accessing the Virtual Products link under your orders.

You can retrieve you password by using the "forgot your password" link. Your user id is the email address.

Player Features

While on the Player page, move your mouse to the top right corner next to the video that is playing. This icon player will display. Click to make it full screen view and hit "ESC" escape key to make it smaller again. PLEASE NOTE: Do NOT click on the X next to the full screen icon or your video will disappear. To get it back, click on "Source" in the bottom right side of the player, and then "Video 1"

While viewing a presentation video, take notes by clicking on the Notes icon player on the top right corner of the player.

To Add Notes to Presentation Videos:

  1. Click the Notes icon in the toolbar to open the Notes Panel.
  2. Click in the Notes panel and start typing your note.
  3. At the end of each note, press Enter. This will automatically designate your note to the presentation slide playing in the video.

To view notes, start on the My Library Dashboard, and click on "Notes and Bookmarks" in the left side column. You will see a list of all presentation videos that contain notes or bookmarks. Click on the presentation name and when you are in the Player page, click on the Notes Icon. This will display your notes and the associated point in the player they were designated for.

Yes, you can also download your notes from the presentation video by selecting "Download" in the Notes panel. Download is located at the top left of the Notes pane. This generates a text file containing your class notes. View and save the downloaded file.

  1. To bookmark content, you must be viewing a presentation video. Click the Bookmark icon in the Player Toolbar on the top right side.
  2. You will see a confirmation message appear on the bottom of the player that the video was bookmarked at the time you selected. You can continue adding multiple bookmarks to a presentation video.
  3. To view Bookmarks while viewing a presentation video, click on the Notes icon in the Player Toolbar. A Bookmark icon will display and you can click on this icon and it will take you to the location in the video where you added the Bookmark. This allows you to click the bookmark and go to that location in the presentation/video (whichever you selected to bookmark).
  4. You can also view presentations with Bookmarks from the My Library Dashboard by selecting "Notes and Bookmarks" in the left column. A list of presentations with Bookmarks will display and you can navigate to the Player page and follow the instructions above to view your Bookmarks.

While on the player page, you have new Playback that controls the play/pause button, fast forward, and rewind - each click moves the playback 10 seconds in either direction; click and hold to fast forward through playback). You can also click on any location in the playback bar to move the playback to that location.

The Settings icon player allows changes to playback quality and speed controls. If the video isn't clear and/or your network connection is a problem, you can switch to lower quality playback (or switch back to high definition if applicable) by clicking on the Setting Gear icon, selecting quality, and then selecting a different numerical setting.

You can view the presentation videos at up to 2x speed or as low as half speed. Click on the Setting icon and then click in the Speed box and select a playback speed in quarter intervals. Once clicked, the speed is automatically adjusted and the box will close.

At this time, this icon player located at the bottom, right side of the player, isn't functional. Please do not click on the icon.

On the Player Page, near the bottom of the screen, there is an option to download a PDF of the speaker slides and MP3. Click on either PDF or MP3 to download the files for that presentation.

On the Player Page, near the bottom of the screen, click on "Add to Playlist" to add to an existing Playlist. On the "Add to Playlist" click on "Add New Playlist" to create a new playlist.

To view and access your Playlists, start on the My Library Dashboard and click on "Playlists" in the left side column. This will display your playlists. Click on the "playlist name" to display the videos within the playlists.

On the Player Page, near the bottom of the screen, click on the number by the star rating player . This will display rating options. Click on the "Rate It" button and select the number of stars to rate the video. Click the "Submit review" button.

Mobile Questions

You can use your iPhone, iPad or Android mobile devices to view the presentation videos. To access the videos on your mobile device, please log in. You will be automatically directed to "My Library Dashboard." Click on a meeting and the "View Presentations" button. Follow the easy navigation and selections to view presentation videos and claim CME credits. You can also add an icon on your home screen by following the instructions presented by the device you are using.

This website is mobile responsive, however at this time you cannot bookmark presentations on a mobile phone. To use this feature, please access the content on a tablet or computer.

Videos are streamed via your mobile device and cannot be downloaded.

To add an icon for this website on your iPhone or iPad, select the + symbol at the bottom of the screen, and then select "Add to Home Screen". An icon will be created so that you can easily access this site in the future.